JeetBuzz Privacy Policy – Personal Data Protection for Malaysian Members

This Privacy Policy is issued by JeetBuzz ("we", "platform") and applies to all registered members, website visitors, and users of the JeetBuzz platform in Malaysia. By registering a JeetBuzz account or continuing to use our services, you consent to the collection and use of your personal data as described in this document.

This policy should be read together with JeetBuzz's Terms and Conditions and Responsible Gaming Policy, which together form a comprehensive protection framework for our members. In the event of any conflict between these documents, the Privacy Policy shall prevail on matters relating to personal data management.

JeetBuzz collects various categories of information depending on how you use our platform. Below is a full list of the data we may collect:

a) Personal Identification Data

• Full name as stated on your Malaysian identity card or passport.
• Date of birth for age verification (18 years and above).
• National identity card number (MyKad) or passport number.
• A photo of your identity card or other supporting documents if requested for the KYC process.

b) Contact Data

• An active email address for account communications and JeetBuzz promotional notifications.
• Malaysian mobile number for two-factor authentication.
• Residential address where required for legal compliance purposes.

c) Financial Data

• Payment method details used – Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX (Maybank2u, CIMB Clicks).
• Transaction history of deposits and withdrawals in MYR.
• Account limits and Responsible Gaming settings that you configure yourself.

d) Activity & Usage Data

• Betting history covers all sports (Malaysia Super League football, EPL, BWF badminton), table games (baccarat, blackjack, roulette), and slots.
• Account login and logout activity, including timestamps and IP addresses.
• Game preferences, account settings, and interactions with the JeetBuzz platform.

e) Technical Data

• The IP address of the device used to access JeetBuzz.
• Web browser type and version, as well as operating system.
• Cookie and tracking technology information as described in Section 8.

JeetBuzz collects personal data through several key channels:

• Account Registration: You provide information directly when completing the JeetBuzz registration form, including your name, date of birth, email address, and phone number.
• Identity Verification (KYC): When you submit identity verification documents to process a withdrawal or meet compliance requirements.
• Financial Transactions: Data is automatically generated when you make a deposit using Touch 'n Go, DuitNow, GrabPay, or other supported payment methods.
• Platform Usage: Activity and technical data are collected automatically via cookies, server logs, and analytics technologies when you use JeetBuzz.
• Support Interactions: Information you provide when contacting the JeetBuzz support team via live chat or email.
• Third-Party Sources: In certain circumstances, we may receive information from licensed payment partners or identity verification agencies for anti-money laundering compliance purposes.

JeetBuzz uses your personal data solely for the following legitimate and relevant purposes:

• Account Management: Creating, verifying, and managing your JeetBuzz account, including security settings and personal preferences.
• Transaction Processing: Processing deposits and withdrawals in MYR using your preferred payment method, securely and promptly.
• Identity Verification: Complying with legal requirements, including age verification (18+) and Know Your Customer (KYC) procedures.
• Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and misuse of the JeetBuzz platform.
• Legal Compliance: Fulfilling legal obligations under PDPA 2010, anti-money laundering regulations, and directives from Malaysian authorities.
• Service Communications: Sending important notifications about your account, transactions, changes to our terms, and security-related information.
• Marketing with Consent: Sending promotional information, JeetBuzz bonus offers, and new game updates — only where you have given consent to receive marketing communications.
• Platform Improvements: Analysing aggregated usage patterns to enhance the user experience, technical performance, and product variety on JeetBuzz.

JeetBuzz does not sell members' personal data to any third party for marketing purposes. However, we may share necessary information with the following parties in limited circumstances:

• Payment Providers: Transaction details required to process deposits and withdrawals via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, and FPX.
• Technology Service Providers: Companies that assist us in operating the JeetBuzz platform, including cloud, analytics, and cybersecurity services – all bound by strict confidentiality agreements.
• Legal Authorities: Required information will be shared with Malaysian authorities if ordered by a court or required under applicable law.
• Anti-Fraud Agencies: In cases involving suspected fraud or money laundering, we may share the necessary information with the relevant authorities.

All third parties who receive JeetBuzz member data are bound by data processing agreements ensuring they handle that information to the same or higher security standard as our own.

JeetBuzz continually invests in security infrastructure to safeguard our members' personal data. The measures we have in place include:

• Encryption in Transit: All communications between your browser and JeetBuzz servers are protected using 256-bit TLS/SSL protocol.
• Storage Encryption: Sensitive data is stored in encrypted format on our servers. Passwords are stored as hashed values that cannot be recovered by any member of our staff.
• Strict Access Controls: Access to member personal data is restricted to JeetBuzz staff who require it for specific duties only, with comprehensive audit logs maintained.
• Regular Security Audits: The JeetBuzz platform undergoes periodic independent security audits to identify and address potential vulnerabilities.
• 24/7 Monitoring: Our threat detection system operates around the clock to identify suspicious activity that may put member data at risk.
• Incident Response Plan: JeetBuzz has dedicated procedures to address security incidents swiftly and minimise any impact on member data.

JeetBuzz does not retain your personal data longer than necessary. Retention periods vary by data category:

• Active Account Data: Retained for as long as your account remains active and for the required period following account closure for legal compliance purposes.
• Financial Records & Transactions: Retained for a minimum of 7 years after the transaction date, in line with Malaysian legal requirements on financial records and anti-money laundering.
• Activity Log Data: Technical logs and platform activity are retained for 12 months for security and operational analytics purposes.
• KYC Records: Identity verification documents are retained for 5 years following account closure or the end of the business relationship.
• Support Communications: Records of interactions with the JeetBuzz support team are retained for 2 years for quality control and reference purposes.

Once the retention period expires, your data will be securely deleted or anonymised using industry-recognised methods.

The JeetBuzz platform uses cookies and similar tracking technologies to enhance your user experience. Below are the types of cookies we use:

• Essential Cookies (Required): Required for core JeetBuzz platform functions such as login, game sessions, and security. Cannot be disabled.
• Performance Cookies: Collecting information on how you use JeetBuzz to help us identify technical issues and improve platform performance.
• Functional Cookies: Remembering your preferences such as language, display settings, and game selections so you do not need to reconfigure them each time you log in.
• Analytics Cookies: Helping us understand aggregated usage patterns for JeetBuzz product improvements. This information does not identify you individually.

You can manage cookie settings through your web browser preferences. Please note that disabling certain cookies may affect the functionality of some parts of the JeetBuzz platform.

Under Malaysia's PDPA 2010 and the privacy principles we uphold, you have the following rights regarding your personal data:

The JeetBuzz platform is exclusively for individuals aged 18 and above. We do not knowingly collect, store, or process the personal data of anyone under 18.

If we discover that personal data has been collected from someone under the age of 18, we will delete that data immediately and close the account in question. Any winnings or balance in that account will not be paid out.

The JeetBuzz platform may contain links or integrations with third-party services such as game providers, sports streaming services, and payment providers. When you click on a link to an external website or service, please note that JeetBuzz's Privacy Policy does not apply to those websites or services.

We encourage you to read the privacy policy of every third-party service you use alongside the JeetBuzz platform. JeetBuzz is not responsible for the privacy practices or content of such third-party websites or services.

JeetBuzz reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or product improvements. Members will be notified of any material changes through:

• In-platform notifications on your next JeetBuzz login.
• An email notification will be sent to your registered address at least 7 days before any changes take effect.
• Updates to the "Last Updated" date at the top of this page.

Continued use of the JeetBuzz platform after any changes take effect constitutes your acceptance of the updated policy. If you do not agree with the changes, please contact us to close your account and withdraw your remaining balance.

If you have any questions, concerns, or complaints regarding how JeetBuzz handles your personal data, you may reach us through the following channels:

• Email: support@jeetbuzz-bangla.net
• Live Chat: Available 24 hours a day, 7 days a week through the JeetBuzz platform.

We are committed to responding to all privacy-related enquiries within 5 business days. For formal data rights requests, please include "Data Privacy Request" in your email subject line to ensure it is handled by the appropriate team.